R&C T&C Version 1.1.EN Sweden 15 06 2018





  1. About these terms and conditions

    1. This Website and Reserve and Collect are provided by NUANCE GROUP (Sverige) AB, a Dufry Group company, (“we/us/our”). We are a company registered in Sweden and our registered office is at Box 127 Stockholm -Arlanda, 190-46, Sweden. When we refer to “you” and “your” we mean the user of our Website and/or Reserve and Collect.

    2. These are the Terms which apply to your use of our Website and your use of Reserve and Collect and by using our Website and/or Reserve and Collect you agree to be bound by these Terms. If you do not agree to these Terms you must not use our Website or Reserve and Collect. Please read these Terms carefully and make sure that you understand them before using the Website or Reserve and Collect.

    3. These Terms will apply to any contract between us which is formed when you access our Website and/or when you use Reserve and Collect.

    4. These Terms only apply to your viewing and use of this Website and Reserve and Collect. If you use one of the links on this Website to visit one of our partner websites, then please note that any purchases made through our partner websites will be subject to separate terms and conditions.

    5. When the following words with capital letters are used in these Terms, this is what they mean:

Privacy Policy” our privacy policy, a copy of which is available here

Products” any of the products featured on our Website or included in a reservation;

Reserve and Collect” the reservation service (offered by us via our Website (and as advertised in our store or on any of our websites as ‘Reserve and Collect’) which allows you to reserve Products ahead of a flight for collection at our selected stores in Gothenburg Landvetter Airport, Stockholm Arlanda Airport and Malmö Airport just prior to the flight;

Terms” these terms and conditions and the other documents referred to in it, including our Privacy Policy; and

Website” our website at www.shopdutyfree.com

    1. If you have any questions on these Terms, or would like to discuss a reservation made through Reserve and Collect please contact our Customer Support Team using the contact details in Clause 17 below.

    1. When we use the words "writing" or "written" in these Terms, this will include e-mail correspondence unless stated otherwise.

  1. Reserve and Collect

    1. Reserve and Collect is available to all passengers traveling from Stockholm Arlanda Airport Terminal 2, 4, and 5, and Gothenburg Airport, where our stores are located. You can find details of our stores and those offering Reserve and Collect on the Website.

    1. Reservation requests must be made a minimum of 24 hours prior to departure and no more than 30 days prior to departure. Reservations request made any sooner or later than this cannot be accepted by us. Note that any products that cannot be reserved due to these timing restrictions can be added to a “Wish List”, which is stored for future viewing by you.

    1. After you make a reservation request via the Reserve and Collect service, you will receive an email (“Confirmation Email”) from us acknowledging that we have received your request and we will assign you a reservation request number. This reservation request number must be quoted in all subsequent correspondence with us relating to your request. Please note that the Confirmation Email is confirmation of your request only, and does not mean it has been accepted. Our acceptance of your request as an actual confirmed reservation will take place as described in clause 2.6.

    1. Within seven (7) days of receiving your Confirmation Email, you should receive a separate email from us (“Reservation Email”) notifying you whether or not the Products you have requested are available and if they have been reserved for you. The Reservation Email will also include the date on which you can pay for and collect the Products, as well as the location to do so.

    1. When using the Reserve and Collect service, please ensure that the details are complete and accurate before you submit the request. As part of the reservation process, you will also be asked to provide the time, date, departure airport, destination of your flight. Please take particular care to ensure this information is accurate as we will use it to determine your collection date and time. If, after placing your reservation request and before receiving your Reservation Email, you realise that you have provided us with any incorrect information or you wish to amend your reservation, you can do so via the Website by logging into your account (if a password has been previously set up by you when placing the order). If you realise that you have provided us with any incorrect information or you wish to amend your reservation after you have received your Reservation Email you should cancel your reservation and place a new reservation.

    1. Note that neither the Confirmation nor the Reservation Emails are a binding offer. By making a reservation you are only reserving the Products for collection and purchase at the store at the time of departure in compliance with customs requirements, and in accordance with these Terms.

    1. You can cancel your reservation at any time, including after receiving the Reservation Email.

    1. We reserve the right to cancel your reservation in whole or in part for any reason at any time. Where we cancel any reservation, we will try to notify you of this prior to your flight time.

    1. For the avoidance of doubt, neither the Confirmation Email nor the Reservation Email are binding offers to you or our binding acceptance of an offer from you. The completion of the contract between you and us will take place when you pay for and collect the Products in store. Title to any Products you reserve via Reserve and Collect shall pass to you when you collect and pay for the Products in store in accordance with the in store terms of sale.

  1. Products

    1. The images of the Products and any packaging (if applicable) on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products and/or packaging. The Products may vary slightly from those images.

    2. The packaging of the Products may vary from that shown on images on our site.

    3. All Products shown on our site are subject to availability and any duty free restrictions (see Clause 7). At the latest this will be discussed with you at the time of your flight, however, we will try to inform you via the Reservation Email if the Products you have reserved are not available. However, an earlier email notification cannot be guaranteed due to timing and administrative limitations.

    4. The range of Products offered on our Website and in our stores (including any of the products that may have been confirmed to you as reserved) is subject to change without prior notice and we reserve the right from time to time, to withdraw or cease to make available any or all of the Products from our Website.

  1. Price

    1. We take all reasonable care to ensure that the prices of Products are correct and up to date. However if we discover an error in the price of the Products you reserved, please see clause 4.2 for what happens in this event. Prices for the Products may change from time to time but any changes will not apply to any reservation which we have confirmed in accordance with clause 2.5.

    2. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have reserved we will try to inform you in writing of this error and we will give you the option of continuing with the reservation of the Products at the correct price or cancelling your reservation. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as cancelled. In no case we will have to provide the Products to you at the incorrect (lower price).

    3. In case of an incorrect price as described in clause 4.2, we will not reserve the Products until we have your instructions.

    4. We reserve the right to make changes to the prices of the Products from time to time but (except where the changes are due to incorrect pricing due to a typographical mistake) such changes will not apply to any reservations which have been successfully placed, as confirmed by a Reservation Email.

    5. The Reserve and Collect price promise guarantees you the best deal available at the time of the purchase from us. If, when you pay for and collect the Products, they are included in a promotional offer or have been discounted in the store on the date of collection, you will be charged the lower of

(a) the price of the promotional offer or discount; or

(b) the price stated in your Reservation Email.

This only applies to Products that have been reserved and does not apply to products which have been added to the basket within the airport store.

  1. Security

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on the Website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding the Website that comes to your attention.

  1. Changes to these terms and conditions

    1. We reserve the right to amend these Terms from time to time. Any such changes will take effect when posted on our Website. Your continued use of our Website shall signify your acceptance to be bound by the latest Terms.

    2. Notwithstanding the above clause 6.1, any material changes to these Terms will be notified to you and will need to be expressly accepted by you in order to come into force.

    3. Every time you make a reservation with us, the Terms in force at that time will apply to the Contract between you and us.

  2. Availability of the Products at time of collection

    1. Your reservation shall automatically be cancelled and the Products returned to the store for general sale if for any reason you do not pay for and collect the Products within 24 hours after your collection date and time stated in your Reservation Email.

    2. To ensure the availability of Products in store which are included in promotional offers, there may be restrictions on the number of certain promotional Products you can reserve. Where any such restriction applies, this will typically be stated on the Website and you will not be able to reserve more than the permitted number of Products.

    3. Availability of Products varies from store to store and details of Products available for reservation (where Reserve and Collect is operating) are shown on the Website.

    4. When you pay for and collect the Products, we reserve the right to limit the number of a particular product we sell to you or to cancel your reservation if the products are not available at the time of collection.

    5. We shall not be liable to you where circumstances arise whereby the Products you have reserved are not available or cannot be purchased on the date of your collection.

    6. The Products will be your responsibility once you have collected them and you will own the Products once we have received payment in full.

  3. Restrictions

    1. Some of our Products have a minimum age requirement (for example those containing alcohol a minimum legal age 20 years is required), and by reserving any of these Products you confirm that you are the required age. We are not allowed by law to supply these restricted products to you if you do not satisfy the age requirements. If you are underage please do not attempt to reserve these Products. You or any person authorized by you may be required to provide proof of your age when you pay for and collect the Products.

    2. All reservations are subject to any applicable customs regulations and/or duty free regulation. Adherence to any customs regulations are your responsibility. If you reserve Products which exceed the relevant customs regulations, you may be advised (but we have no obligation to advise you) to purchase only the number of Products within the limits set by the applicable customs regulations. We will not be responsible or liable if you purchase more Products than permitted by the applicable regulations.

    3. A valid boarding card must be presented when collecting and paying for the Products otherwise your reservation will be cancelled and you will be unable to purchase the Products. We reserve the right to deny purchase of the Products which are not available for purchase for the destination stated on the boarding card, but we have no obligation to do so and we will not be responsible or liable if you purchase Products that are not available for the destination stated on your boarding card.

    4. If, for whatever reason, you are unable to pass through airport security into the departure area, we will be unable to fulfil your reservation and your reservation will be cancelled.

    5. Please note that due to customs regulations, we are unable to deliver any uncollected Products to an alternative address outside of the relevant airport departure lounge and the Products can only be collected from the designated collection point at that airport.

    6. The following products are not included in Reserve and Collect 20% discount: 

      2246934 Armand de Brignac Brut 75cl ARMAND DE BRIGNAC
      2249454 Armand de Brignac Rose 75cl ARMAND DE BRIGNAC
      3455979 D Perignon Brut LE 12.5% 75cl DOM PERIGNON
      3455980 D Perignon Rose LE 12.5% 75cl DOM PERIGNON
      1000609 Dom Perignon Blanc  75cl DOM PERIGNON
      2457868 Dom Perignon P2 75cl DOM PERIGNON
      1886301 Dom Perignon Rose  75cl DOM PERIGNON
      2504082 Dom Perignon Rose EOY 2016 75cls DOM PERIGNON
      2436102 Hennessy James 40% 100cl HENNESSY
      3507106 Hennessy Master Blender LE 43% 50cl HENNESSY
      1000163 Hennessy Paradis 40% 70cl HENNESSY
      2582767 Hennessy Pure White VS 40% 70cl HENNESSY
      1000143 Hennessy Richard 40% 70cl HENNESSY
      1040753 Hennessy VS 40% 100cl HENNESSY
      2299105 Hennessy VS 40% 20cl HENNESSY
      5051866 Hennessy VS NBA LE 40% 75cl HENNESSY
      1000160 Hennessy VSOP 40% 100cl HENNESSY
      2334672 Hennessy VSOP 40% 150cl HENNESSY
      1064513 Hennessy VSOP 40% 50cl HENNESSY
      1076963 Hennessy VSOP 40% 70cl HENNESSY
      5052118 Hennessy VSOP NBA  LE 40% 75cl HENNESSY
      1064514 Hennessy XO 40% 100cl HENNESSY
      2477002 Hennessy XO 40% 150cl HENNESSY
      2477003 Hennessy XO 40% 300cl HENNESSY
      1076966 Hennessy XO 40% 75cl HENNESSY
      1000171 Hennessy XO Grand Champagne 40% 70cl HENNESSY
      5052119 Hennessy XO NBA LE 40% 75cl HENNESSY
      3455972 Hennessy XXO 40% 100cl HENNESSY
      5074722 Hibiki 21YO 43% 70cl HIBIKI
      5074723 Hibiki 30YO 43% 70cl HIBIKI
      2436067 Hibiki Harmony 43% 70cl HIBIKI
      4775687 Suntory AO 43.0% 70cl HIBIKI
      1000604 Krug   75cl KRUG
      2520533 Krug Rose Nv Champagne KRUG
      1064393 Krug Vintage 75cls KRUG
      3505636 Laphroaig BS 25YO LE 43% 70cl LAPHROAIG
      2539762 Laphroaig F Oak 40% 100cl LAPHROAIG
      2292863 Laphroaig PX Cask 48% 100cl LAPHROAIG
      2541048 Laphroaig The 1815 Ed 48% 70cl LAPHROAIG
      1876451 Macallan 18YO 43% 70cl MACALLAN
      3190583 Macallan 25YO 43% 70cl MACALLAN
      3190584 Macallan 30YO 43% 70cl MACALLAN
      3454066 Macallan Boutiq 2019 52% 70cl MACALLAN
      4775738 Macallan Boutique 2020 LE 52.0% 70cl MACALLAN
      5284991 Macallan Classic Cut 2022 LE 52.5% 70cl MACALLAN
      4775695 Macallan Classic Cut LE 55.0% 70cl MACALLAN
      3094505 Macallan Concept 1 40% 70CL MACALLAN
      3455000 Macallan Concept 2 LE 40.0% 70cl MACALLAN
      4775739 Macallan Concept 3 LE 40.8% 70cl MACALLAN
      4775734 Macallan Distil London LE 57.5% 70cl MACALLAN
      5284988 Macallan Double Cask 30YO LE 43% 70cl MACALLAN
      4775737 Macallan Double Csk 18 43.0% 70cl MACALLAN
      5284989 Macallan Dyw New York LE 49.5% 70cl MACALLAN
      4775730 Macallan East Elc Blk LE 50.0% 70cl MACALLAN
      4270874 Macallan Easter Elchies Bl 49.2% 70Cl MACALLAN
      4775731 Macallan Edition 6 LE 48.6% 70cl MACALLAN
      2712310 Macallan Enigma 44.9% 70cl MACALLAN
      4782284 Macallan Enigma 44.9% 75cl MACALLAN
      3505624 Macallan Estate 43% 70Cl MACALLAN
      2014719 Macallan Estate Rv 45,7% 70cl MACALLAN
      3454070 Macallan Excep Cask 1950 53.4% 70cl MACALLAN
      3872879 Macallan Except Cask 12 Le 64.6% 70Cl MACALLAN
      3872880 Macallan Except Cask 22 Le 57.6% 70Cl MACALLAN
      2584424 Macallan F&R 1937 B1974 43% 70cl MACALLAN
      2583531 Macallan F&R 1940 B1975 43% 70cl MACALLAN
      2584471 Macallan F&R 1947 B1962 45.4% 70cl MACALLAN
      3088239 Macallan F&R 1949 B935 41.1% 70cl MACALLAN
      2595681 Macallan F&R 1950 B598 46.7% 70cl MACALLAN
      3088238 Macallan F&R 1950 B600 51.7% 70cl MACALLAN
      4270875 Macallan F&R 1977 48.5% 70Cl MACALLAN
      3454069 Macallan F&R 1989 MACALLAN
      2797670 Macallan F&R 1990 58.2% 70 CL MACALLAN
      2797671 Macallan F&R 1991 MACALLAN
      5284585 Macallan Fine & Rare 1940 LE 43% 70cl MACALLAN
      5284583 Macallan Fine & Rare 1947 LE 45.4% 70cl MACALLAN
      5284581 Macallan Fine & Rare 1952 LE 50.8% 70cl MACALLAN
      5284584 Macallan Fine & Rare 1954 LE 50.2% 70cl MACALLAN
      5284582 Macallan Fine & Rare 1976 LE 45.5% 70cl MACALLAN
      4775692 Macallan Fine & Rare 40 LE 43.0% 70cl MACALLAN
      4775696 Macallan Fine & Rare 50 LE 51.7% 70cl MACALLAN
      4775727 Macallan Fine & Rare 52 LE 48.0% 70cl MACALLAN
      3872881 Macallan Fine & Rare 79 Le 57.2% 70Cl MACALLAN
      4775736 Macallan Fine & Rare 85 LE 46.8% 70cl MACALLAN
      4775693 Macallan Fine & Rare 88 LE 46.7% 70cl MACALLAN
      4775694 Macallan Fine & Rare 89 LE 55.2% 70cl MACALLAN
      3454071 Macallan Folio 5 43% 70cl MACALLAN
      4775729 Macallan Folio 6 LE 43.0% 70cl MACALLAN
      3157965 Macallan GAT 3 43.8% 70cl MACALLAN
      3454065 Macallan GAT 4 LE 46.8% 70cl MACALLAN
      3507801 Macallan GAT 5 44.4% 70cl MACALLAN
      3157966 Macallan Genesis 72YO 42% 70cl MACALLAN
      5226781 Macallan Harmony F.Cacao TRX LE 40% 70cl MACALLAN
      5284586 Macallan Home Collect TRX LE 43.5% 70cl MACALLAN
      2712315 Macallan Lumina 41.3% 70cl MACALLAN
      4782282 Macallan Lumina 41.3% 75cl MACALLAN
      3242491 Macallan M Black 45% 70cl MACALLAN
      5226778 Macallan M Copper LE 42% 70cl MACALLAN
      2315307 Macallan M Decanter 44.5% 70cl MACALLAN
      3779995 Macallan M Decanter 45.9% 70cl MACALLAN
      4775732 Macallan M Decanter LE 45.0% 70cl MACALLAN
      4775743 Macallan Mac Esc 04 LE 61.5% 70cl MACALLAN
      4775744 Macallan Mac Esc 08 LE 65.0% 70cl MACALLAN
      4775746 Macallan Mac Esc 95 LE 55.9% 70cl MACALLAN
      2232498 Macallan Makers Ed 42,8% 70cl MACALLAN
      3103379 Macallan Mast Of Photogr 7 43.7% 70Cl MACALLAN
      2452268 Macallan No 6 43% 70cl MACALLAN
      2227223 Macallan Oscuro 46,5% 70cl MACALLAN
      2712314 Macallan Quest 40% 100cl MACALLAN
      3157963 Macallan Quest 40% 70cl MACALLAN
      4444204 Macallan Quest CNY LE 40% 2x100cl MACALLAN
      2438738 Macallan Rare Cask 48% 70cl MACALLAN
      3094997 Macallan Rare Ck Blk LED 48% 70CL MACALLAN
      5284990 Macallan Reach  LE 41.6% 70cl MACALLAN
      4775733 Macallan Red Collect 40 LE 48.1% 70cl MACALLAN
      4180848 Macallan Red Collect 40Yo+50Yo+60Yo 70Cl MACALLAN
      4775740 Macallan Red Collect 50 LE 45.1% 70cl MACALLAN
      4775741 Macallan Red Collect 60 LE 44.3% 70cl MACALLAN
      4775728 Macallan Red Collect 71 LE 41.6% 70cl MACALLAN
      4775742 Macallan Red Collect 74 LE 42.6% 70cl MACALLAN
      4775691 Macallan Red Collect 78 LE 42.2% 70cl MACALLAN
      2014720 Macallan Select Oak 40% 100cl MACALLAN
      4775745 Macallan Sir P Blake 67 LE 46.7% 70cl MACALLAN
      4775735 Macallan Sir P Blake B LE 47.7% 70cl MACALLAN
      5284987 Macallan Tales Volume 1 LE 44.6% 70cl MACALLAN
      2712313 Macallan Terra 43.8% 70cl MACALLAN
      4782283 Macallan Terra 43.8% 75cl MACALLAN
      2582910 Mar de Frades Albariño 75cl MAR DE FRADES
      1000608 M&C Brut Imp 75cl MOET & CHANDON
      2258002 M&C Brut Imp TP 2x75cl MOET & CHANDON
      3058930 M&C Brut Imp TP EOY 2x75cl MOET & CHANDON
      2363141 M&C Ice Imperial 75cl MOET & CHANDON
      2641041 M&C Ice Rose 75cl MOET & CHANDON
      1000614 M&C Nectar 75cl MOET & CHANDON
      2584606 M&C Nectar Imperial Rose 75cl MOET & CHANDON
      2457534 M&C Reserve Imperial GB 75cl MOET & CHANDON
      1041126 M&C Rose 75cl MOET & CHANDON
      2392987 M&C Vintage Blanc  75cl MOET & CHANDON
      1909513 M&C Vintage Rose 75cl MOET & CHANDON
      2375408 M&Chandon Brut EOY LE  75cl MOET & CHANDON
      2466258 M&Chandon Brut Imp 20cl MOET & CHANDON
      1876108 M&Chandon Brut Imp Magnum  150cl MOET & CHANDON
      2699904 M&Chandon Rose EOY LE  75cl MOET & CHANDON
      1925918 Ruinart Blanc de Blancs  75cl RUINART
      2338784 Ruinart R de Ruinart  75cl RUINART
      1925919 Ruinart Rose  75cl RUINART
      1000596 V Clicquot Brut 75cl VEUVE CLICQUOT
      1041131 V Clicquot Brut TP 2x75cl VEUVE CLICQUOT
      1000599 V Clicquot Brut Vintage 75cl VEUVE CLICQUOT
      2991993 V Clicquot Colorama 75cl VEUVE CLICQUOT
      2457609 V Clicquot Demi Sec 75cl VEUVE CLICQUOT
      1879779 V Clicquot Ice Jacket  75cl VEUVE CLICQUOT
      1000597 V Clicquot La Grande Dame 75cl VEUVE CLICQUOT
      2544100 V Clicquot Rich 75cl VEUVE CLICQUOT
      1878221 V Clicquot Rose 75cl VEUVE CLICQUOT
      3115752 V Clicquot Rose Colorama 75cl VEUVE CLICQUOT
      2457551 V Clicquot Saint Petersbourg 75cl VEUVE CLICQUOT
      2080192 V Clicquot Vintage Rose 75cl VEUVE CLICQUOT
      2520534 Veuve Clicquot Yellow Label Brut 150cls VEUVE CLICQUOT
      2058175 Yamazaki 12YO 43% 70cl YAMAZAKI
      2545497 Yamazaki 18YO 43% 70cl YAMAZAKI
      5074720 Yamazaki 25YO 43% 70cl YAMAZAKI
      3386422 Yamazaki Distillers Res 43% 70cl YAMAZAKI
  4. If the products are faulty

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local consumer protection authority. Nothing in these Terms will affect these legal rights.

  1. Returns and Reclaims

Warranty and right of reclaim only apply on presentation of a receipt.

If, for any reason, you are not satisfied with the products, you can return them within sixty (60) days. No refunds are given for alcoholic beverages or discounted items. You must always be able to present proof of purchase.

Please note that any defects in an item must be reported as soon as possible or as soon as the defect should have been discovered, within a reasonable time (2 months).

Contact us at Customerservice.sweden@dufry.com and state your order number, which item it applies to, and a picture showing the defect.

According to the “Konsumentköplagen”, it is not possible to report a product in case of dissatisfaction, as we have no satisfaction guarantee.

In the event of a dispute, we follow the recommendations of Allmänna Reklamationsnämndens (ARN).

Allmänna reklamationsnämnden
Box 174
101 23 Stockholm

  1. Payment

    1. You are not obliged to purchase any of the Products you have reserved with us using Reserve and Collect. If you change your mind when you come to pay for and collect the Products you may choose not to buy the Products or to replace the Products with any other items which are currently available in store. You will pay the price shown in-store for these items.

    2. If you no longer wish to purchase the Products, you also have the opportunity to cancel your order via the Website prior to your departure date or by informing a member of staff at the store.

    3. We accept payment in store in various currencies. If you wish to pay in a currency other than Euros, the conversion rate into the currency you wish to pay in will be determined in accordance with our in-store terms of sale on the actual date of purchase.

  2. Limitations on warranties and liability

    1. Subject to clause 12.4, we will use reasonable endeavours to verify the accuracy of any information on the Website but we make no representation or warranty of any kind, express or implied, statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability for any kind of loss or damage from action taken in reliance on material or information contained on the Website.

    2. If we fail to comply with these Terms, we are responsible for any direct loss or damage you suffer that is a foreseeable result of our breach of these Terms. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract between you and us. To the fullest extent permitted by applicable law, we will not be liable to you for any other damages of any kind, including indirect, special, consequential or incidental damages or other damages arising directly or indirectly from your use of (or your inability to use) the Website or of Reserve and Collect.

    3. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    4. We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence; and

(b) fraud or fraudulent misrepresentation.

  1. Use of our website

    1. You are solely responsible for all activity whilst using our Website and for the security of your computing systems. You assume all liability for losses and damage incurred by us, except where such losses are due to a third party who is not known to you who deliberately misuse your log-on details.

    1. We reserve the right to terminate your Website account where you do not comply with these Terms or any applicable laws and regulations relating to the use of our Website. You may amend or cancel your Website registration at any time via the Website or by contacting our customer support team using the contact details in Clause 17 below.

    1. You must not use the Website for any unlawful or fraudulent purposes. You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack the Website via a denial‑of‑service attack.

    1. Without prejudice to its other rights or remedies, we reserve the right to take legal proceedings against you for reimbursement of all costs or losses (on an indemnity basis) resulting from your breach of clause 13.3, and to disclose such information to law enforcement agencies as we reasonably believe is necessary.

  1. Events Outside Our Control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

    1. For the purposes of these Terms, an Event Outside Our Control means any act or event beyond our reasonable control, including, but without limitation strikes, lock-outs or other industrial action by third parties, supplier default or delay, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

    1. If an Event Outside Our Control takes place that affects the performance of our obligations under a contract between you and us we will notify you as soon as reasonably possible.

  1. Your restrictions on use of our Website

Subject to clause 16 below, you may not download, copy, use, make derivative use of or exploit for commercial purposes any proprietary or other information or content on our Website, including, but not limited to, any images, pricing or descriptions of the Products or any brand trademarks, trade names or logos. This includes any copies or derivative created for the benefit of a third party. Use of data mining, robots or any other kind of data gathering and/or extraction tools is strictly prohibited.

  1. Intellectual property and proprietary rights

All intellectual property and other proprietary rights (i) in our Website and its content, and (ii) in any trademarks, trade names, domain names and product names used in our Website, are owned and expressly reserved by either Nuance Group (Sverige) AB, Dufry AG and/or its affiliates, its licensors or brand owners providing the Products. Any use of such rights without express written consent of Nuance Group (Sverige) AB Dufry AG and/or its affiliates or the relevant brand owners is strictly prohibited.

  1. How to contact us

If you have any questions or concerns about your reservation you can refer to the FAQ pages, or please contact our Customer Support Team and refer to your account or order details. You can contact our Customer Service Team by e-mail sent to CustomerServiceSweden@se.dufry.com. How we may use your personal data

Any personal data you provide when using our Website and/or using Reserve & Collect will be processed and used in accordance with our Privacy Policy. By using our Website and/or using Reserve & Collect you agree to such processing and the terms thereof.

The rules governing aspects relating to the processing of users’ personal data due to use of the Website and/or using Reserve & Collect are set out in the Privacy Policy attached to the various data collection forms that may be included in the Website and/or using Reserve & Collect.

The Website uses a technology known as "cookies" to gather information on how the Website is used. For detailed information on how DUFRY uses cookies, please see the Privacy Policy document.

  1. Feedback

    1. We welcome your comments and feedback regarding our Website, our services and as Product reviews. Any personal data you provide to us when giving us comments and feedback will be processed in accordance with applicable data protection legislation.

  2. Other important terms

    1. We may at our sole discretion transfer our rights and obligations under these Terms to another organisation.

    2. Any contract concluded pursuant to these Terms is made between you and us. No other person shall have any rights to enforce any of its terms.

    3. If any conditions contained within these Terms, which run contrary to good practice and entail a significant imbalance to your disadvantage, are adjusted or left without regard by a court of law or relevant authority, the remaining paragraphs of these Terms shall remain in full force and effect if you so request and if the Terms can continue to be enforced with otherwise unchanged contents.

    4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    5. The Terms, as amended from time to time, constitute the entire agreement between you and us regarding your rights and obligations in respect to your access to our Website and use of Reserve and Collect services we may provide you.

    6. These Terms are governed by the laws applicable in Sweden. You and we both agree to expressly waive any other jurisdiction that may apply and submit all disputes and/or disagreements to be heard by the Courts of the City of Gothenburg/Stockholm, Sweden.


NUANCE GROUP (Sverige) AB 2018